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Privacy Policy

Privacy Policy

Kyiv, Ukraine

January 1, 2025

This Personal Data Privacy Policy (hereinafter referred to as the “Privacy Policy”) applies to all information that the ORLOV & FROLOV Home Design online store, located at the domain name https://orlov-design.com/ (hereinafter referred to as the “Online Store”), may receive about the User during the use of the Online Store's Website, its programs, and products.

This Privacy Policy does not apply to the practices of third parties that the Online Store does not own or control, including payment systems and delivery services, which may process your data in accordance with their own privacy policies.

1. DEFINITION OF TERMS

  1. 1.1. The following terms are used in this Privacy Policy:
    1. 1.1.1. “Website Administration of the Online Store (hereinafter referred to as the “Website Administration”)” – authorized employees for managing the Website, acting on behalf of ORLOV & FROLOV Home Design, who organize and (or) carry out the processing of personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, the actions (operations) performed with personal data.
    2. 1.1.2. “Personal Data” – any information relating directly or indirectly to a specific or determinable natural person (subject of personal data).
    3. 1.1.3. “Processing of Personal Data” – any action (operation) or set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
    4. 1.1.4. “Confidentiality of Personal Data” – a mandatory requirement for the Operator or another person who has gained access to personal data to prevent its dissemination without the consent of the subject of personal data or the presence of another legal basis.
    5. 1.1.5. “User of the Online Store's Website (hereinafter referred to as the “User”)” – a person who has access to the Website via the Internet and uses the Online Store's Website.
    6. 1.1.6. “Cookies” — a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.
    7. 1.1.7. “IP Address” — a unique network address of a node in a computer network built using the IP protocol.

2. GENERAL PROVISIONS

  1. 2.1. The User's use of the Online Store's Website constitutes acceptance of this Privacy Policy and the terms of processing the User's personal data.
  2. 2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Online Store's Website.
  3. 2.3. This Privacy Policy applies only to the ORLOV & FROLOV Home Design Online Store Website. The Online Store does not control and is not responsible for third-party websites to which the User may follow links available on the Online Store's Website.
  4. 2.4. The Website Administration does not verify the accuracy of the personal data provided by the User of the Online Store's Website.

3. PERSONAL DATA WE COLLECT

  1. 3.1. To fulfill your order, contact you, or provide services through our Website, we may collect and process the following personal data:
    1. 3.1.1. Information you provide directly to us:
      • First name, last name, and patronymic;
      • Contact phone number;
      • Email address;
      • Mailing address (shipping address);
      • Payment details (processed by payment systems and not stored by us);
      • Information about the ordered products;
      • Any other information you provide when communicating with us (e.g., for custom orders).
    2. 3.1.2. Information collected automatically:
      • IP address;
      • Information from cookies (as described below);
      • Browser information (type, version) and operating system;
      • Access time;
      • The address of the page where the advertising block is located (if any);
      • Referrer (the address of the previous page).
  2. 3.2. Disabling cookies may result in the inability to access parts of the Online Store's Website that require authorization.
  3. 3.3. We collect statistics about the IP addresses of our visitors to identify and resolve technical issues, as well as to monitor the legality of financial payments.

4. PURPOSES OF COLLECTING AND USING YOUR DATA

  1. 4.1. We use your personal data for the following purposes:
    1. 4.1.1. Processing and fulfilling your orders.
    2. 4.1.2. Communicating with you regarding your order or other inquiries.
    3. 4.1.3. Providing you with access to personalized resources of the Website.
    4. 4.1.4. Sending you notifications, requests, and information related to the use of the Website, the provision of services, and the processing of your requests and applications.
    5. 4.1.5. Determining your location for security purposes and fraud prevention.
    6. 4.1.6. Verifying the accuracy and completeness of the personal data you provide.
    7. 4.1.7. Creating an account for purchases (with your consent).
    8. 4.1.8. Notifying you about the status of your Order.
    9. 4.1.9. Processing and receiving payments, confirming tax benefits, disputing payments, determining your eligibility for a credit line.
    10. 4.1.10. Providing effective customer and technical support.
    11. 4.1.11. Sending you (with your consent) product updates, special offers, pricing information, newsletters, and other information from our Online Store or our partners.
    12. 4.1.12. Conducting advertising activities (with your consent).
    13. 4.1.13. Providing access to the websites or services of our partners to obtain products, updates, and services.
    14. 4.1.14. Complying with legal requirements, enforcing court orders, or in connection with legal claims (e.g., storing purchase information in accordance with tax laws).
    15. 4.1.15. Ensuring and improving our services, including the Online Store's Website.
    16. 4.1.16. Complying with Etsy's Seller Policy (if you come to our Website from Etsy) and Etsy's Terms of Use.

5. TRANSFER AND DISCLOSURE OF INFORMATION

  1. 5.1. We may transfer your personal data to third parties in the following cases:
    1. 5.1.1. Delivery Services: We transfer your name, contact information, and shipping address to courier services and postal organizations solely for the purpose of delivering your ordered goods.
    2. 5.1.2. Payment Systems: Your payment details are processed by the relevant payment systems. We do not store your full payment card details.
    3. 5.1.3. Service Providers: We may engage trusted third parties to perform certain functions, such as website hosting, data analysis, and marketing services. These third parties will have access to your personal data only to the extent necessary to perform their functions and will be obligated to maintain its confidentiality.
    4. 5.1.4. Government Authorities: We may disclose your personal data to authorized government authorities only on the grounds and in the manner established by the legislation of Ukraine.
    5. 5.1.5. Business Transfers: In the event of a sale or reorganization of our business, your personal data may be transferred to the buyer or successor within the limits permitted by law.
    6. 5.1.6. Legal Requirements: We may collect, use, store, and transfer your data if we have a good faith belief that it is reasonably necessary to comply with legal requirements, enforce court orders, or protect our rights, property, and safety, as well as the safety of our customers and others.
    7. 5.1.7. Etsy (if you come to our Website from Etsy): We may share data with Etsy to the extent necessary to comply with our obligations under Etsy’s Seller Policy and Etsy’s Terms of Use.

6. DATA RETENTION

  1. 6.1. We retain your personal data only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep order data for 4 years.

7. TRANSFER OF PERSONAL DATA OUTSIDE OF UKRAINE

  1. 7.1. If you are purchasing from outside of Ukraine, your personal data may be transferred to and processed in countries outside of your country of residence, including countries where data protection laws may differ from those in your country. We will take appropriate safeguards to ensure that your personal data remains protected in accordance with the requirements of applicable law when transferred internationally.

8. YOUR RIGHTS

  1. 8.1. You have certain rights regarding your personal data, including:
    1. 8.1.1. Access: You have the right to access and receive a copy of the personal data we hold about you.
    2. 8.1.2. Rectification: You can request that we correct inaccurate or incomplete personal data.
    3. 8.1.3. Erasure: In certain circumstances, you have the right to request the deletion of your personal data (e.g., if it is no longer necessary for the purposes for which it was collected, and there are no overriding legitimate grounds for its retention).
    4. 8.1.4. Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances (e.g., while the accuracy of the data is being contested).
    5. 8.1.5. Objection: You have the right to object to the processing of your personal data based on our legitimate interests and to object to the processing of your personal data for direct marketing purposes. If you have provided consent to receive marketing communications, you have the right to withdraw your consent at any time.
    6. 8.1.6. Data Portability: In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
    7. 8.1.7. Right to Lodge a Complaint: If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence or in Ukraine.
  2. 8.2. To exercise your rights, please contact us using the contact information provided below. We will consider your request in accordance with applicable law.

9. SECURITY OF YOUR DATA

  1. 9.1. We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee the absolute security of your personal data.

10. COOKIES

  1. 10.1. We use cookies and similar technologies to collect information about your activity on our Website to improve its operation and personalize your experience. Cookies are small text files that are stored on your device when you visit a website.
  2. 10.2. We may use the following types of cookies:
    • Necessary cookies: These cookies are essential for the basic functionality of the Website.
    • Performance cookies: These cookies collect information about how you use the Website so that we can improve it.
    • Functional cookies: These cookies allow the Website to remember your preferences (e.g., language).
    • Advertising cookies: These cookies are used to show you relevant advertisements.
  3. 10.3. You can manage cookies in your browser settings. Please note that blocking certain types of cookies may affect the functionality of the Website.

11. CHANGES TO THIS PRIVACY POLICY

  1. 11.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the latest update. We encourage you to review this Privacy Policy periodically to stay informed about any changes.

12. CONTACT INFORMATION

  1. 12.1. If you have any questions or complaints regarding this Privacy Policy or the processing of your personal data, please contact us at:
    5 Entuziastiv St., Kyiv, 02154, Ukraine
    Phone: +380503886360
    Email: info@orlov-design.com
  2. 12.2. The controller of your personal data is Oleksii Orlov.